Support

Embarcadero Customer Support Center

Our support professionals can provide up-to-date service and installation information including answers to your software usage and functionality questions. Information and pointers to tools and fixes to prevent known software problems are also available. Here at Embarcadero Technologies, we aim to provide timely responses and resolutions for your software inquiries and issues.

Please choose Registration and Installation for license transfers to another user, increase registration limits and other installation and registration related needs. Product Support is for customers with a current support contract with product related issues.

EMBARCADERO UPDATE SUBCRIPTION VALUE

Embarcadero invests nearly 2x the industry average in R&D as a percentage of sales. This enables us to provide continuous product improvements to keep your tools at peak performance.

With a world-class 97% customer satisfaction rate, our support team professionals are experts at troubleshooting, problem diagnosis, and problem resolution. We possess strong technical knowledge complemented by in-depth experience in application and database design, programming, management, and system operations, and work with you so you get the most out of your Embarcadero Technologies tools.

Premium Update Subscription

Premium Update Subscription provides additional assistance to ensure a smooth deployment. This package includes all of the support features and benefits that are included in our Standard Update Subscription plus customized features to protect your investment with and 'insurance policy' of specialized services, above and beyond our standard support.

• Receive three (3) additional annual support incidences with online tracking
• Get free access to the annual CodeRage global event
• Prior version support/updates for top issues (some limitations apply)
• Be among the first to evaluate future releases with beta program privileges (early invitations, early access and priority enrollment)
• Receive priority support for issues submitted via the website and telephone
• Provides strategic roadmaps and business sync session with Product Management Team

Standard Update Subscription

With Included Update Subscription you'll have instant access to the latest versions of our award-winning RAD Studio, C++Builder or Delphi software. When new features are added you’ll get them immediately. If you need support or have questions, we’ll be standing by to help you. If something breaks, don’t worry, Included Update Subscription has you covered. We feel this is critical to insure the best user experience and provide customers the most from our developer tool.

• Периодические исправления для критических функций
  • Discretionary hotfixes for critical product functions - where no work-around is available
• Continued Maintenance
  • On-going maintenance updates for the current release.
• Technical Support
  • Phone based technical support and three (3) annual incidents with online tracking.
• Обновления основного выпуска
  • All major version upgrades. E.g. 10 Seattle to 10.1 Berlin etc. Always get the latest version when it’s released

FEATURE COMPARISON