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Support

Embarcadero Customer Support Center

Embarcadero Customer Support Center

Our support professionals can provide up-to-date service and installation information including answers to your software usage and functionality questions, as well as information and links to tools and fixes to prevent known software problems. It is our goal to provide timely responses and resolutions for your software inquiries and issues.

Please choose Registration and Installation for license transfers to another user, increase registration limits and other installation and registration related needs. Product Support is for customers with a current support contract with product related issues.

Embarcadero Update Subscription Value

Embarcadero invests nearly 2x the industry average in R&D as a percentage of sales. This enables us to provide continuous product improvements to keep your tools at peak performance.

With a world-class 97% customer satisfaction rate, our support team professionals are experts at troubleshooting, problem diagnosis, and problem resolution. We possess strong technical knowledge complemented by in-depth experience in application and database design, programming, management, and system operations, and work with you so you get the most out of your Embarcadero Technologies tools.

Standard Update Subscription Support

  • Access to major product feature updates, minor improvements and bug fixes.
  • Create, access, and follow-up on support cases through the Embarcadero Support Portal.
  • Subscription only product add-ons, available via the GetIt package manager while your subscription is active
  • Access to beta versions of major releases

Premium Update Subscription Support

  • All of the Standard Support benefits, but with additional addon products and advanced beta access
  • Higher priority and extended technical support
  • Exclusive technical deep-dive webinars by top experts
  • Regular online meetings with the product team and individual company roadmap sessions
  • Free time-limited access to TestRail Enterprise

Contact Support

Support is available today to help you make the most of your organization’s investment in developer tools. For more information, please visit us at www.embarcadero.com/support.

SUPPORT CONTACT INFORMATION FOR DEVELOPER TOOLS

C++Builder, Delphi, InterBase, and RAD Studio

North America and Latin America:
Hours: Monday to Friday, 7:00am to 5:00pm Pacific time
United States/Canada: 800-523-7070
Brazil: +55-11-5643-1333
All Other Americas: 800-523-7070
Open a case online at: supportforms.embarcadero.com

Europe, Africa and the Middle East:
Hours: Monday to Friday, 9:00am to 5:30pm UK time English Only
France 0805 101 052
Germany 0800 664 7528
UK & Ireland 0800 007 5465
Netherlands 0800 020 0098
All Other EMEA +44 1628 684470
Open a case online at: supportforms.embarcadero.com

Asia Pacific:
Japan +81 3 4540 4148
All other APAC +1 831-431-5100
Open a case online at: supportforms.embarcadero.com

What some of our customers have to say

"Embarcadero's engineers are some of the finest technical professionals I've had the pleasure of working with."

"Absolutely incredible, knowledgeable, friendly and professional service."

"I don't need to call for assistance often, but when I do I always get prompt, courteous and effective assistance."

"Could not ask for more as far as service."

"I was impressed by the support I had during the product evaluation and it was one of the important reasons to choose your product."

"Support provided great response and assistance. Thanks!"

"The Support rep was able to resolve my issue without hesitation, and within a couple of minutes. Fantastic!!"

"I don't know of any other software companies who are as responsive as you guys! Keep up the good work."

The World’s Leading Companies Rely on Software Built With Embarcadero Products