RAD Studio 10.4 is now available! EMB_TEXT_LEARN_MORE

Deep discounts available on EMB_TEXT_INTERBASE_2020 for OEM or VARs – EMB_TEXT_CONTACT_SALES

Looking for Discounts? Visit our EMB_TEXT_SPECIAL_OFFERS page

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Support

Embarcadero Customer Support Center

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Our support professionals can provide up-to-date service and installation information including answers to your software usage and functionality questions, as well as information and links to tools and fixes to prevent known software problems. It is our goal to provide timely responses and resolutions for your software inquiries and issues.

Please choose Registration and Installation for license transfers to another user, increase registration limits and other installation and registration related needs. Product Support is for customers with a current support contract with product related issues.

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Embarcadero invests nearly 2x the industry average in R&D as a percentage of sales. This enables us to provide continuous product improvements to keep your tools at peak performance.

With a world-class 97% customer satisfaction rate, our support team professionals are experts at troubleshooting, problem diagnosis, and problem resolution. We possess strong technical knowledge complemented by in-depth experience in application and database design, programming, management, and system operations, and work with you so you get the most out of your Embarcadero Technologies tools.

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Platinum Update Subscription provides additional assistance to ensure a smooth deployment. This package includes all of the support features and benefits that are included in our Standard Update Subscription plus customized features to protect your investment with an 'insurance policy' of specialized services:

  • EMB_TEXT_PRIORITY_SUPPORT_HANDLING
    Cases are immediately routed for priority assignment to a senior engineering support resource

  • EMB_TEXT_UNLIMITED_INCIDENTS
    Receive unlimited incidents with online tracking

  • EMB_TEXT_RAD_STUDIO_EXPERT_PROGRAM
    Quarterly webinar to deliver expertise and recommendations

  • EMB_TEXT_BETA_PROGRAM_PRIVILEGES
    Early invites, early access and priority enrollment

  • EMB_TEXT_STRATEGIC_ROADMAP_SESSIONS
    Biannual strategic roadmap sessions with product management

  • EMB_TEXT_GET_FREE_ACCESS_TO_THE_ANNUAL



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With Included Update Subscription you'll have instant access to the latest versions of our award-winning RAD Studio, C++Builder or Delphi software. When new features are added you’ll get them immediately. If you need support or have questions, we’ll be standing by to help you. If something breaks, don’t worry, Update Subscription has you covered. We feel this is critical to insure the best user experience and provide customers the most from our developer tool.

  • EMB_TEXT_PERIODIC_CRITICAL_FUNCTION_HOT
    • Discretionary hotfixes for critical product functions - where no work-around is available
  • EMB_TEXT_CONTINUED_MAINTENANCE
    • On-going maintenance updates for the current release.
  • EMB_TEXT_TECHNICAL_SUPPORT
    • Phone based technical support and three (3) annual incidents with online tracking.
  • EMB_TEXT_MAJOR_VERSION_UPGRADES
    • All major version upgrades. e.g. 10.1 Berlin to 10.2 Tokyo etc. Always get the latest version when it’s released!


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EMB_TEXT_SERVICEEMB_TEXT_STANDARDEMB_TEXT_PLATINUM
Current release upgrades, updates & patches
Exclusive technical content
Three annual support incidents w/ tracking
Annual product funcionality roadmap survey
Early Beta Access to fixes and next major versions
Annual CodeRage Pass
Unlimited incidents with online tracking
Premium annual products roadmap survey
Priority Support Handling
RAD Studio Expert Program

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Support is available today to help you make the most of your organization’s investment in developer tools. For more information, please visit us at www.embarcadero.com/support.

SUPPORT CONTACT INFORMATION FOR DEVELOPER TOOLS

C++Builder, Delphi, InterBase, and RAD Studio

North America and Latin America:
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EMB_TEXT_UNITED_STATES_CANADA_800_523_7
Brazil: +55-11-5643-1333
EMB_TEXT_ALL_OTHER_AMERICAS_800_523_707
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Europe, Africa and the Middle East:
EMB_TEXT_HOURS_MONDAY_TO_FRIDAY_9_00AM
EMB_TEXT_FRANCE_0805_101_052
EMB_TEXT_GERMANY_0800_664_7528
EMB_TEXT_UK_IRELAND_0800_007_5465
EMB_TEXT_NETHERLANDS_0800_020_0098
EMB_TEXT_ALL_OTHER_EMEA_44_1628_684470
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Asia Pacific:
EMB_TEXT_JAPAN_81_3_4540_4148
EMB_TEXT_ALL_OTHER_APAC_1_831_431_5100
EMB_TEXT_OPEN_A_CASE_ONLINE_AT_9359

What some of our customers have to say

"Embarcadero's engineers are some of the finest technical professionals I've had the pleasure of working with."

"Absolutely incredible, knowledgeable, friendly and professional service."

"I don't need to call for assistance often, but when I do I always get prompt, courteous and effective assistance."

"Could not ask for more as far as service."

"I was impressed by the support I had during the product evaluation and it was one of the important reasons to choose your product."

"Support provided great response and assistance. Thanks!"

"The Support rep was able to resolve my issue without hesitation, and within a couple of minutes. Fantastic!!"

"I don't know of any other software companies who are as responsive as you guys! Keep up the good work."