Our support professionals can provide up-to-date service and installation information including answers to your software usage and functionality questions, as well as information and links to tools and fixes to prevent known software problems. It is our goal to provide timely responses and resolutions for your software inquiries and issues.
Please choose Registration and Installation for license transfers to another user, increase registration limits and other installation and registration related needs. Product Support is for customers with a current support contract with product related issues.
Embarcadero invests nearly 2x the industry average in R&D as a percentage of sales. This enables us to provide continuous product improvements to keep your tools at peak performance.
With a world-class 97% customer satisfaction rate, our support team professionals are experts at troubleshooting, problem diagnosis, and problem resolution. We possess strong technical knowledge complemented by in-depth experience in application and database design, programming, management, and system operations, and work with you so you get the most out of your Embarcadero Technologies tools.
Platinum Update Subscription provides additional assistance to ensure a smooth deployment. This package includes all of the support features and benefits that are included in our Standard Update Subscription plus customized features to protect your investment with an 'insurance policy' of specialized services:
Cases are immediately routed for priority assignment to a senior engineering support resource
Receive unlimited incidents with online tracking
Quarterly webinar to deliver expertise and recommendations
Early invites, early access and priority enrollment
Biannual strategic roadmap sessions with product management
With Included Update Subscription you'll have instant access to the latest versions of our award-winning RAD Studio, C++Builder or Delphi software. When new features are added you’ll get them immediately. If you need support or have questions, we’ll be standing by to help you. If something breaks, don’t worry, Update Subscription has you covered. We feel this is critical to insure the best user experience and provide customers the most from our developer tool.
- Discretionary hotfixes for critical product functions - where no work-around is available
- On-going maintenance updates for the current release.
- Phone based technical support and three (3) annual incidents with online tracking.
- All major version upgrades. e.g. 10.1 Berlin to 10.2 Tokyo etc. Always get the latest version when it’s released!
|Current release upgrades, updates & patches|
|Exclusive technical content|
|Three annual support incidents w/ tracking|
|Annual product funcionality roadmap survey|
|Early Beta Access to fixes and next major versions|
|Annual CodeRage Pass|
|Unlimited incidents with online tracking|
|Premium annual products roadmap survey|
|Priority Support Handling|
|RAD Studio Expert Program|
Support is available today to help you make the most of your organization’s investment in developer tools. For more information, please visit us at www.embarcadero.com/support.
SUPPORT CONTACT INFORMATION FOR DEVELOPER TOOLS
C++Builder, Delphi, InterBase, and RAD Studio
North America and Latin America:
Europe, Africa and the Middle East:
What some of our customers have to say
"Embarcadero's engineers are some of the finest technical professionals I've had the pleasure of working with."
"Absolutely incredible, knowledgeable, friendly and professional service."
"I don't need to call for assistance often, but when I do I always get prompt, courteous and effective assistance."
"Could not ask for more as far as service."
"I was impressed by the support I had during the product evaluation and it was one of the important reasons to choose your product."
"Support provided great response and assistance. Thanks!"
"The Support rep was able to resolve my issue without hesitation, and within a couple of minutes. Fantastic!!"
"I don't know of any other software companies who are as responsive as you guys! Keep up the good work."